I’m in the middle of Xavier’s presentation about web 2.0.
A few things that are becoming apparent, is that technology won’t answer every need. Xavier redesigned their internal business flow, help desks, IT structure, and more. 24×7, receptive, personal, web 2.0 content, becomes meaningful and accurate when the business structure behind it is also organized in a “business 2.0″ way.
You want more online? You want it meaningful and up to date? Xavier did, but they couldn’t use their 2005 web team. It was one person.
In 2008, Xavier’s web team:
Director, web designer, project manager, web producer, web developer, portal admin, portal content coordinator, intranet developer, admin assistant. Now that is a team that could get alot done:)
I was also impressed, not just with the web staffing, but with how Xavier’s help desk, library, and av/media, and more, converged into one central help desk. Just like a portal attempting to combine everything in one place, the actual information and help producing centers (tech support, library circulation/renewals, etcc) also merged into one physical place.
Xavier is also in the process of changing their actual IT and business department chart. Admin services, web services, app services, content management, discovery services, decision support, registration services, and tech support are now all in the same department!! Now that is business 2.0!